Merchandise may be returned for
a full refund excluding shipping charges. Merchandise must be returned in its
original packaging and in unused and sealed condition and packed sufficiently
to avoid being damaged in shipping.
All claims must be made within 10 days of receipt of merchandise. Full refund
(less the shipping cost) - will be applied to your credit card account or
All returns, exchanges and/or
claims must be requested by the person who placed the order and the refund is
applied to the credit card used when the order was processed.
Note: No returns or refunds will be
processed for gift certificates, gift wrap service, purchases of special
orders, customized products, altered products, and other items noted as such
Please send an email to firstname.lastname@example.org
or call 1-347-989-5955 for a Return Authorization number (RMA number) before
Please include the Return
Authorization number (RMA) in the following return shipping address:
Jelly Roll Box
1820 Madison Ave
New York, NY 10035
Damaged, Defective or
Did you receive a damaged,
defective, or a wrong item? We take full responsibility and will make sure to
fix that for you!
If you received a damaged,
defective, or a wrong item, please contact our customer service team by phone
at 1-347-989-5955 within 7 days of receipt of merchandise. Our customer service
team will provide you with RMA number and instructions. We will exchange the
item or you will be refunded the price of the item as well as any applicable
taxes and shipping costs.
1. Refunds will be issued in the original form of payment used to purchase the
2. In order to receive a refund for the shipping cost of the item, you must contact
our customer service team before returning the item to